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Questions about your order, your routine or the warranty? Send us a message below or email support@thedot-shop.com. We reply within 24 hours on weekdays.
Email us at support@thedot-shop.com. We reply within 24 hours on weekdays.
How many compartments are there?
Seven, one for each day, in a single aluminum tray.
Will large capsules and fish oil fit?
Yes. Each compartment holds up to 4 fish-oil softgels (1 in) or 8 large multivitamins (0.75 in), or up to 36 small tablets.
Is it used by healthcare professionals?
Yes. The dot pill organizer is used in hospitals and clinics, and doctors recommend it to patients who need a simple, reliable weekly routine.
Will pills fall out in my bag?
No. Once the Click-Lock engages, the tray stays shut until you slide it open.
Is it easy to open with arthritis or stiff fingers?
There are no flip lids to pry open. The tray slides out of the sleeve in one movement.
How do I clean it?
Rinse the tray with warm water and a drop of mild soap, then dry it. Keep the wood inlay and the walnut stand dry.
Can I take it on a plane?
Yes, pill organizers are allowed in carry-on bags in the US. Some countries ask for prescription medication in its original packaging, so check before you fly.
Does it protect pills from light?
The case is opaque, which helps. It isn't airtight, so light- or moisture-sensitive medication should stay in its original packaging.
Can I use it for all medications?
It works for most pills and supplements. Some medications have to stay in their original packaging, so follow your pharmacist's advice.
Will it scratch?
Like any aluminum object, it can pick up light marks over time. It won't crack like plastic.
What does the warranty cover?
Manufacturing defects, for life. If something is wrong, email support@thedot-shop.com: we’ll troubleshoot with you and, if needed, send a replacement. No need to send the faulty one back. If the replacement fails too, we refund you.
How do returns work?
You have 30 days. Email support@thedot-shop.com with your order number and we’ll send you the return instructions. Return shipping is paid by you. Once we receive it in good condition, you’re refunded within 5 working days.
